How do I order Supacolour?
There are 2 ways to order Supacolour. The first is using the site you are on, this is our ecommerce site built on shopify to provide you with a seamless retail experience.
The second way is signing up for an account, and we will send you login details for our B2B site where we have a little more functionality in terms of reordering and viewing jobs etc.
If you are unsure which is for you, contact us at hello@supacolour.co.nz and we will help you make it.
How is Supacolour priced?
Supacolour is priced based on transfer type, size and quantity.
Step 1: Choose the transfer that works best for the fabric you want to print on.
Step 2: Select the smallest size category that your design fits in.
Step 3: Cross reference the size category and the desired quantity to find your price.
How can I see pricing and get free samples?
To get free samples, click the Sample Pack link above, add the sample pack to a cart and checkout. We will send you a complementary sample pack to try.
To see pricing, have a look through the product pages, upload some art and the pricing will show.
Note - If you are a professional printer, or someone who uses Heat transfer products alot, we may be able to put you on a better price tier than is shown on this website. Reach out to us to chat at hello@supacolour.co.nz
Does Supacolour charge by the colour?
No, we don’t charge by the colour. The price is the same whether you print one colour or a million.
Are there any other fees to consider?
No, we’ve removed the complexity of ordering heat transfers: no tricky calculations, hidden fees or rush charges. Shipping is not included in the price of the transfers and is added in the checkout process.
What do I need to know before I order Supacolour?
You will need to know what fabric you will be printing on to determine which Supacolour transfer you should order.
You also need an art file of the design you want us to produce.
How do I pay for my order?
When using our Shopify site, your credit card is charged when you checkout.
When using our B2B site, Supacolour charges your credit card when your order is ready to ship. Delaying the payment until then helps minimise the need for refunds or additional payments that may occur if you want to change your order. You can update the credit card number or expiration date from your account before your order ships. Should your card be declined, we will email you a link to make payment before your order is shipped.
What if there is a problem with my order?
We’ll make it right. Please inspect your order when it arrives. If there is a problem, notify us immediately by emailing us at orders@supacolour.co.uk. Provide us with your job number and details about the problem, and we’ll fix it, even if it means reprinting your heat transfers for no extra cost. You can buy Supacolour with confidence.
Does Supacolour have a minimum order quantity?
For our SupaDTF products, no, you can order as few as 1 transfer.
For all out other transfers, our min quantity is 10.
You cannot split this minimum between sizes or transfers. For example, if you want to print the same design on a Wearable and a Blocker, you’ll need to order at least 10 Wearables and 10 Blockers.